Knowledge Base

  • Customer orientation

    EFQM
    15 July 2010

    Pirktl Holiday GmbH & Co KG, Alpenresort Schwarz - Austria

    Customer orientation is the main focus of all activities in The Schwarz and therefore linked to vision and mission. The methods established within the Schwarz for acquiring, managing and using information about the guests clearly helps the hotel to maintain an outstanding way of inspiring all guests and an atmosphere of heartiness and friendliness.

  • Bradstow School's Gentle Teaching

    EFQM
    15 July 2010

    Bradstow School - United Kingdom

    Bradstow is a distinctive Residential Special School which provides living and learning opportunities for fifty-two students aged from 5 to 19 years, who experience Autistic Spectrum Disorders and/or Severe Learning Difficulties, and with a focus upon the most complex and behaviourally challenging needs. The impact of the school's "Gentle Teaching" integrated framework approach becomes clear soon after children enter the school.

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